--- title: Contact us description: "Contact Eddy Grid with questions about battery, solar or wind asset optimization, partnerships, or support—use the form and we’ll respond promptly." url: "https://eddygrid.com/en/contactus" date_modified: "2026-08-05T15:26:33+02:00" --- # Contact us ## Let's talk Have a question, an idea, or just want to say hello? We'd love to hear from you. ### Email **Send us a message** Reach us at and we'll get back to you quickly. ### Phone **Prefer to call?** Call us at [+31 85 060 4743](tel:0031850604743). We're available Monday to Friday from 9:00 to 17:00. ### Video call **Schedule a call** Prefer face-to-face? Pick a time that works for you, and we'll be there. [Schedule a video call→](https://meetings-eu1.hubspot.com/owen-smit/eddy-grid-intro?) ### Visit us **Drop by** You're always welcome at one of our offices. **Eddy Grid HQ** Burgemeester Verderlaan 11 3544 AD Utrecht **Dev Team** Barbarasteeg 5 2611 BM Delft ### More information **Prefer to look it up yourself?** Check our [FAQ](https://eddygrid.com/en/faq) and [knowledge base](https://eddygrid.com/en/knowledgebase) for quick answers, or follow us on [LinkedIn](https://www.linkedin.com/company/eddy-grid) for news and updates. ## Report downtime By sharing planned and unplanned downtime with Eddy Grid in a timely manner, we can better align our trading strategies and minimize risks and additional costs, particularly for day-ahead and intraday nominations. Every day at 11:00, we submit our day-ahead orders for the following day. If downtime is reported before this time, we can factor it into our trading decisions. For unplanned downtime, fast communication is especially important so we can adjust immediately. ### Planned downtime **Starting more than 36 hours after notification? Send an email.** ### Unplanned downtime **Starting within 36 hours? Call us immediately.** For urgent downtime, speed is crucial. Send an email and call us at: · [+31 (0)85 060 4743](tel:+31850604743)